Refund policy

Returns & Refund Policy

Last Updated: 19.06.2026

Thank you for shopping with Aqsatrading.

This Returns & Refund Policy is governed by the laws of England and Wales and is intended to comply with applicable UK consumer protection legislation.

Perishable Goods

The products sold by Aqsatrading consist primarily of fresh fruits, vegetables, and other perishable food items.

Due to their perishable nature, these products are exempt from the standard 14-day consumer cancellation right under the Consumer Contracts Regulations 2013.

For this reason, we do not accept returns, exchanges, or cancellations once an order has been prepared, dispatched, or delivered.

Product Variations

Fresh produce may naturally vary in size, weight, colour, shape, and appearance. Product images displayed on our website are for illustrative purposes only.

Such natural variations do not constitute a fault and do not qualify for a refund, return, or replacement.

Damaged, Faulty, or Incorrect Items

If you receive a product that is:

  • Damaged during delivery;

  • Faulty upon arrival; or

  • Incorrect compared to your order,

you must notify us within 24 hours of delivery by email and provide:

  • Your order number;

  • A description of the issue; and

  • Clear photographs of the product and packaging.

We reserve the right to investigate all claims and may request additional information where necessary.

Where a claim is verified, we may, at our discretion and in accordance with your statutory rights, provide:

  • A replacement product;

  • A partial refund; or

  • A full refund.

Delivery Issues

All deliveries are made through third-party courier services.

While we aim to ensure timely delivery, we are not liable for delays caused by circumstances outside our reasonable control, including but not limited to:

  • Courier operational delays;

  • Adverse weather conditions;

  • Traffic disruptions;

  • Industrial action; or

  • Other force majeure events.

Nothing in this section affects your statutory consumer rights.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information.

Refunds or replacements will not be provided where delivery issues arise due to:

  • Incorrect or incomplete delivery addresses;

  • Failure to accept delivery;

  • Failure to collect a parcel when required; or

  • Incorrect contact information supplied by the customer.

Refund Processing

Where a refund is approved, it will be issued using the original payment method used for the purchase.

Processing times may vary depending on your bank, card issuer, or payment provider.

Your Statutory Rights

Nothing in this policy excludes, restricts, or limits any rights that consumers may have under applicable UK consumer protection laws, including the Consumer Rights Act 2015.

Contact Us

For questions regarding this policy, please contact:

Email: VIPUK20@gmail.com

Website: www.aqsatrading.com